Terms and Conditions & Privacy Policy

Eiwaa Platform eiwaa.net–

Eiwaa Platform (EIWAA) is committed to protecting the personal data of its users and implementing the provisions of the Personal Data Protection Law in the Kingdom of Saudi Arabia and its implementing regulations issued by the Saudi Data and Artificial Intelligence Authority (SDAIA). This document outlines the terms of use of the platform, the privacy policy, and the mechanism for collecting, using, and protecting personal data.

First: Definitions

  • The Platform / System: Eiwaa Platform (EIWAA) for registration and reservation management.
  • Account: The account of the user registered on the platform.
  • Personal Data: Any data that can lead to the identification of the user directly or indirectly.
  • Service: Reservation registration and management services and related features.
  • Service Provider: Any third party that processes data on behalf of the platform.
  • User / You: Any person or entity using the platform.

Second: Data We Collect

Eiwaa Platform may collect and process the following data:

  • Identification Data: Name, ID number, or Commercial Registration.
  • Contact Data: Phone number, email, address.
  • Financial Data: Billing data and transaction history (without storing card data).
  • Technical Data: IP address, browser type, Cookies.
  • Usage Data: Information related to the use of the platform.

Note: Payment card data is not stored within Eiwaa Platform; it is processed through approved and licensed electronic payment providers.

Third: Data Collection Methods

  • Via direct registration using platform services.
  • Via automated technical means when browsing the site or using services.

Fourth: Purposes of Data Processing

Personal data is processed for the following purposes:

  • Creating and managing user accounts.
  • Registering and managing reservations.
  • Improving service quality and user experience.
  • Communicating with users and providing technical support.
  • Compliance with regulations, instructions, and official requests.
  • Protecting the security of the platform and preventing fraud or misuse.

Fifth: Data Sharing

Personal data may be shared in the following cases:

  • Compliance with regulations and requests issued by competent authorities in the Kingdom.
  • With trusted service providers to operate the platform (under agreements that protect data).
  • In the event of a merger or sale of platform ownership.
  • With partners to provide services related to reservations.

Sixth: Data Owner Rights (According to SDAIA)

Users have the right to:

  • Access their personal data.
  • Request a copy of their data in a readable format.
  • Correct or update their data.
  • Request deletion or destruction of their data when the regulatory purpose for it has ended.
  • Withdraw consent for data processing, unless there is a regulatory basis for continuing.

Seventh: Data Retention

Eiwaa Platform retains personal data for the period necessary to achieve the specified purposes or as decided by applicable regulations, and it is destroyed securely when the regulatory need for it ends.

Eighth: External Links

The platform may contain links to external sites, and Eiwaa is not responsible for the privacy policies or content of those sites.

Ninth: Amendments

Eiwaa Platform reserves the right to amend these terms and policy at any time, and continued use of the platform after publication constitutes acceptance of the amendments.

Tenth: Consent

By using the eiwaa.net platform, you acknowledge your explicit consent to these terms and conditions and privacy policy, and to the processing of your data as stated above.

Reservation & Distribution

Designed to simplify daily front desk operations. It allows you to easily check in guests, access notes, manage room availability, and update rates and room inventory across all your distribution channels.

Real-Time Insights

Make informed, data-driven decisions with powerful reports and analytics built directly into the platform. Use guest data to improve workflows and optimize marketing strategies.

Access & Messaging

Engage and delight guests at every step of the journey. Enhance guest communications from discovery to post-stay, achieve a frictionless check-in experience, and personalize offers and sales.

Booking Systems

Booking, distribution, and payment systems; train your staff and develop their skills quickly; and work on an easy-to-use cloud platform accessible from anywhere via the internet.

Real-Time Channel Management

Connect your engine, availability, rates, and real-time pricing to all the distribution channels you choose, such as Booking.com, Airbnb, Vrbo, Expedia, and over 300 other channels.

Eleventh: Contact Information

For inquiries or to exercise your rights regarding personal data:

Note: This document is prepared in accordance with the Saudi Personal Data Protection Law and its implementing regulations issued by the Saudi Data and Artificial Intelligence Authority (SDAIA).